Xfinity service evidence

Xfinity Connection Reliability Monitor

Connection evidence from Internet Connection Monitor.

Loading data… Latency Dashboard

Report period

Service profile

ISP details appear here.

At a glance

Analyzing

Connection overview

Disconnect history and recent latency readings.

Disconnects · ICM
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Downtime · ICM
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Median latency
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Packet loss
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Router response
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Availability · latency monitor
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All time

Service reliability

Work Hour Impact

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Disconnects

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Work downtime

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Total downtime

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Availability

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Longest outage

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Monitoring coverage and availability basis loading…

Trend

Daily availability

Availability99.9% reference

Pattern

Outage timing

Local time

By hour

Day and hourRecurring patternShow pattern

Recent activity

Connection history

Worst 15-min p95

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Jitter

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Packet loss

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Router latency

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Latency disconnects

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Availability

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Monitoring coverage loading…

CloudflareGoogleRouterICMP packet lossLatency outageICM status50 / 100 / 200 ms bands
Download redacted sample logs

Full-resolution 5-second samples. Local machine names, IP fields, and address are omitted.

Connection event timeline

ICM and latency events are separate observations. Matching times can describe the same outage.

TimeSourceDurationState

Latency data loading…

How these measurements work

Every 5 seconds, the collector pings the detected router and two internet targets: Cloudflare (1.1.1.1) and Google (8.8.8.8). Latency uses the fastest successful internet response; router latency is reported separately.

A sample is a confirmed-outage candidate only when both internet IP probes and HTTPS fail. A confirmed disconnect requires two consecutive candidate samples. A single failed probe or candidate sample is an impairment observation, not a confirmed outage. Consecutive confirmed samples count as one episode. These observations identify reachability, not who caused the fault.

Latency traces draw every available published 5-second sample when the redacted sample files are available. Packet-loss bars aggregate those raw requests into smaller time bins for short windows, while longer windows use wider bins; if raw files are unavailable, they fall back to 15-minute published summaries. This keeps individual 0/50/100% ping results from merging into a misleading solid block at dashboard width. Hover summaries and “Worst 15-min p95” use 15-minute buckets. Jitter is the average change between successive successful internet responses. Packet loss is the share of individual ICMP requests that failed; a disconnect requires two consecutive failed cycles with no HTTPS response.

Samples normally cover time until the next sample. Long gaps are unmonitored time, not evidence of uptime or an outage, and are excluded from availability. Coverage is shown separately from availability. ICM and latency records stay separately attributed; overlapping household downtime is also reported as a union measure.

Daily reliability

DateAvailabilityDowntimeDisconnects

Connection monitor

Settings

Service settings and source status.

Source refresh

Checking sources…

CSV, JSON, and PDF inventory.

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Latest recorded status

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Last observation
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Monitor
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Source handling

File audit

Source file status.

MachineOriginal fileProposed / organized nameTimestamp basisResultSHA-256